FAQ
Answers to common questions about SotuvON, plans and payment.
Do I need to share my Instagram password?
No. SotuvON never logs in to Instagram. Sellers chat in Direct as usual and log the sale in the SotuvON bot.
We sell in a Telegram channel – does it work for us?
Yes. Every order records its channel – Instagram, Telegram or other. Reports and the daily message split sales by channel, so you can see which platform brings in more money.
Do sellers need a computer?
No. Everything works on a phone: sales go through the Telegram bot, and the CRM works on mobile too.
Is my data safe?
Each shop’s data is separate, each employee has their own login, and sellers see only their own sales. Every change is logged.
What language is the app in?
The website, CRM dashboard and Telegram bot are in four languages: Uzbek (Latin and Cyrillic), Russian and English. Each staff member picks their own – the owner can work in Uzbek and a seller in Russian. Guides are available in the same four languages.
What happens after the trial?
You choose and pay for a plan. If you don’t, your data is not deleted – the app switches to read-only and everything works again after payment.
Can I buy a one-off licence?
Yes – leave a “Have us set it up” request and we’ll agree on the terms.
How do I pay?
For now by bank transfer or by agreement. Online payment via Click and Payme is coming soon.
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